DEAR PLUSH
FAQ
We're thrilled to guide you through every step of bringing your custom plush creations to life! Below, we've rounded up some of the most common questions about crafting wholesale plush animals. But if you're curious about something else, don't hesitate—reach out to us! We're here to make your plush dreams a reality with all the answers you need.
How to make custom plushies?
Choose your product in our catalog. Upload the artwork to our Product Creator. Adjust the design of the virtual product and preview. Modify if necessary. Choose the color variations. Edit the product descriptions and prices. Publish to your eCommerce store.
How much do custom stuffed animals cost?
In the catalog, you’ll see two prices under each item. One is the regular price, starting from $1 for custom stuffed animals. The other, in green, is the price for Premium subscribers, who get up to 20% off on each product. For Printify Premium users, stuffed animals start from just $10.
Can I order samples?
Sampling is fantastic for many reasons. First, you get to see and feel what your clients will receive. Sometimes even the most talented designers have trouble working with such a small area as with our custom plushies, so definitely order at least one sample. The second reason for ordering a sample is the chance to take fun photographs for marketing purposes!
Is there an order minimum?
Absolutely not! It doesn’t matter if you want a single plushie for a special little one in your life or to build a company selling hundreds of custom products. The beautiful thing with POD (Print on Demand) is that it’s not only better for the planet as there is no unsold stock, but you can order just one or two products for yourself if your goal isn’t to make money online.
What are the sizes of the custom plush toys?
Our plushies come in various sizes, from 3″ to 18″ in height. Big enough to show off your designs but small enough to carry around.
How long does it take to get my product?
Approximately 90-120 days post-prototype approval: - Prototype Stage: 3-4 weeks for initial sample, 1-2 weeks per revision. - Production/Shipping: 30-60 days for production, 25-30 days for sea shipping, 5-10 days for local delivery.
Still have questions?
Other issues you are experiencing
Everything you need to know about the meetings with me.
Can I get a sample to show to buyers?
Yes, you can purchase a prototype for $500, which includes unlimited revisions within six months.
How do I protect my idea?
Sign a Non-Disclosure Agreement (NDA) to ensure your idea is not reproduced without permission. An NDA is available on the website.
How much does it cost to produce my idea?
Costs depend on:
– Quantity: Larger orders reduce per-piece cost due to volume discounts.
– Size: Larger toys (e.g., 6″, 8-12″, 12″+) increase material, labor, and shipping costs.
– Quality: Different plush and material qualities affect pricing.
– Detail: More detailed designs (e.g., realistic vs. cartoon-style) increase costs.
Where do I send my ideas?
Submit a Quote Request to receive a link for uploading documents and images.
Is the first price quote final?
No, the initial quote is an estimate. The final price is confirmed before production, with no surprise charges.
How much is shipping?
Sea shipping is included in the quote. Air shipping incurs extra costs.
Can I add my company name or logo?
Yes, via silk screening, direct embroidery, hang tags, or sewn-in labels, discussed during the prototype stage.
Do you make anything besides plush toys?
Yes, including figurines, action figures, PVC toys, key chains, puzzles, golf head covers, bobble heads, and more.
What about copyright and licensing issues?
You must have authority for any names, trademarks, or logos used. An NDA is available for idea protection.
Can you accommodate special packing needs?
Yes, options include poly bags for mail orders or custom full-color display boxes for retail, based on provided artwork.
How do I get started?
Fill out the Online Quote form, pay the prototype fee, and schedule a design conference call to discuss project details.
Does GIFTPLUSH offer international shipping?
Submit a Quote Request to receive a link for uploading documents and images.
How can I check the logistics status?
After shipping, you receive a tracking number to monitor your package on FedEx, UPS, DHL, or TNT websites. Sign up for email/SMS notifications for updates.
How do I change the shipping address on my order?
Contact customer service with your order number and new address as soon as possible to update it and avoid delays.
What should I do if the courier is late or hasn't arrived?
Contact customer service. They’ll investigate if the issue is internal (offering compensation if needed) or with the courier, assisting you to resolve it.
What shipping methods does DearPlush use?
Options include air freight for urgent deliveries and sea freight for cost-effectiveness (default). Custom shipping preferences can be accommodated.
What is the general cost of shipping?
Costs vary based on product weight, dimensions, destination, and shipping method. GIFTPLUSH aims for cost-effective solutions.
What payment methods are accepted?
Major credit cards, PayPal, bank transfers, and some mobile payment services are accepted for customer convenience.
Does DearPlush save credit card information?
No, credit card information is not stored. Secure payment systems prevent unauthorized access.
Can installment payments be accepted?
Yes, depending on order volume. Contact customer service to discuss flexible payment plans.
What bulk order discounts are offered?
Discounts depend on product size and specifications. Contact customer service for a personalized quote.
What if the sample is missing something?
Contact customer service immediately. We can adjust during bulk production or provide a new sample at a reduced cost.
How can I review the sample?
We provide a detailed video showcasing the sample. Physical samples can be shipped at your expense.
How do I upload images?
Use the upload section on our website. If you encounter issues, contact customer service for alternatives, such as email.
Can you create plush toys of TV characters or celebrities?
Yes, provided you have authorization for their likeness and comply with copyright and trademark laws.
How can I get a free sample?
Influencers with a significant following may receive a free sample by creating an unboxing video. Contact us to explore collaboration opportunities.
Why is there a sample fee?
The fee covers design, materials, labor, and revisions to ensure a high-quality prototype.
What if my child’s drawing isn’t clear?
Our skilled designers will refine your child’s artwork into a stunning plush toy that captures their vision.
Can you recreate an old toy?
Yes, using descriptions, photos, or references, we can recreate your cherished toy.
Can company illustrations be made into plush toys?
Absolutely, we can transform illustrations into custom plush toys that reflect the original design.
Can you make a plush toy of our team mascot?
Yes, we’ll craft an accurate and adorable plush version of your team mascot.
Is there a minimum order quantity (MOQ)?
No, we accept orders of any size, from single items to large batches.
How are your products made?
Our products are ethically crafted, free from discrimination or child labor, in compliance with labor laws, prioritizing worker well-being.
Do you handle bulk orders?
Yes, our factory is equipped to manage large orders with prompt delivery.
Can I order just one item instead of a bulk order?
Yes, single orders receive the same care and quality as bulk orders.
What discounts are available for bulk orders?
Discounts depend on product size and specifications. Contact customer service for a tailored quote.
What’s your return or satisfaction policy?
If bulk production doesn’t meet agreed standards, we’ll remake the batch at no additional cost.
How far in advance should I order for holidays or events?
Order 3-4 months ahead to ensure timely delivery of custom toys.
Can I modify my order details?
Yes, modifications are possible depending on the situation. Contact customer service promptly to discuss.
What’s the estimated production time?
Production typically takes over a week, varying from a few weeks to several, based on complexity.
How does DearPlush ensure quality?
- We guarantee quality through:
- Premium, durable, and soft materials.
- Thorough design reviews for creativity and functionality.
- Stringent quality checks at every production stage.
- Expert craftsmanship with meticulous attention to detail.
- Final inspections before shipping.
- Continuous improvement based on customer feedback.
Are your toys safe?
Yes, our toys are made from non-toxic materials and rigorously tested to meet or exceed global safety standards.
Does your factory use unethical labor practices?
No, we uphold ethical labor standards, ensuring fair treatment and safe working conditions for all employees.
What materials are used in DEARPLUSH toys, and are they eco-friendly/safe?
Our toys are crafted from high-quality, eco-friendly materials, rigorously tested to comply with EU and international safety standards.
How do I care for custom plush toys?
Disinfect regularly, wash at the recommended temperature, separate light and dark toys, and air dry carefully to prevent fading. See our guide, “How to Maintain Your Teddy Bear,” for details.
Can custom plush toys be machine-washed?
Disinfect regularly, wash at the recommended temperature, separate light and dark toys, and air dry carefully to prevent fading. See our guide, “How to Maintain Your Teddy Bear,” for details.
